DVFilm Software Updates
FAQ on problems with downloading software
1. The update form asks for my email
address, but then says "customer info not found." Why?
It is because one of the following things do not match our database: 1) the email address you used when you bought the software, or 2) the product selected. All this information must be correct. If you don't know your serial number you can request it here.
2. I successfully requested a download link but never got the
email. Why not?
Mail is sent automatically from our server when you request a
link. Because the email is generated by a computer as opposed to a person,
and it contains a hyperlink to an executable file, it can sometimes be
flagged as spam and blocked by some firewalls or spam blockers. In order
to receive the email , you may have to (temporarily) turn off your spam
3. I got the email but when I click on the link, the file does
Some corporate or personal firewalls may block the download of
executable file. If this is the case, you will get an error message. You
may have to temporarily turn off your firewall to download it, or request
your system administrator to do it.
4. Explorer or Netscape gives me a security warning and will not
Change your security settings (temporarily) and restart the browser
the change to take effect. Try the downlaod again.
5. What is the .dmg format?
Mac users only: the software is downloaded in the .dmg (disk image)
format. This is opened
with the Disk Image Utility by double-clicking on the .dmg file.
6. I waited a day or more to use the link and now my browser says
The download link expires automatically in a few hours from the
request it. If the link gives you a "file not found" error then request
another link at dvfilm.com/update
7. It says "file not found" but I used the link right away.
Other potential problems are 1) the server is temporarily down
or 2) because you could not click on the link or cut and paste it into your
browser, the link was hand-typed but not spelled exactly the same.
8. I'm having trouble activating the software.
Go here to learn more about serial numbers and activation for DVFilm Products.
9. I've been through all of this and still cannot make it work!
About 1% of our customers cannot make the online update system
because of security restrictions. Those customers must order their
update for $35 on CDROM, click here.