Note: If you need a DOWNLOAD of your software, or to update your software, please do not use this form but rather go to dvfilm.com/update

If you need an ACTIVATION code or SERIAL NUMBER, please do not use this form, but go to dvfilm.com/activate

Otherwise, please give us some info about your issue:

Select Platform Windows Mac

Select Product Maker Atlantis a RAYLIGHT product MXFX EPIC

I'm using the free demo I purchased it with the email address below

Your Email address

Please give us your name:

What version of DVFilm software are you using?

Versions numbers usually have a number and letter code, for example 2.02a. The best way to get the version number is click Help->About in the application.

Please describe the problem you are having. Include info on the editing system that you use, any special software like non-DVFilm codecs, the settings used to export or capture the movie, and the setting you used in the DVFilm product. You can also upload to us a short sample of the movie that you are having problems with. Always send us the original, unprocessed movie file, using a file sharing service like YouSendit.com

Describe the problem here:

Please read the capital letters that you see directly above, and enter them into the box on the right, then click Submit ONCE and please wait for a response (it may take several minutes).