Note: If you need a DOWNLOAD of your software, or to update your software, please do not use this form but rather go to dvfilm.com/update
If you need an ACTIVATION code or SERIAL NUMBER, please do not use this form, but go to dvfilm.com/activate
Otherwise, please give us some info about your issue:
Include info on the editing system that you use, any special software like non-DVFilm codecs, the settings used to export or capture the movie, and the setting you used in the DVFilm product.
You can also upload to us a short sample of the movie that you are having problems with. Always send us the original, unprocessed movie file, using a file sharing service like YouSendit.com