DVFilm Software Updates

FAQ on problems with downloading software

1. The update form asks for my email
address, but then says "customer info not found." Why?

2. I successfully requested a download link but never got the email. Why not?

3. I got the email but when I click on the link, the file does not

4. Explorer or Netscape gives me a security warning and will not download
the file.

5. What is the .dmg format?

6. I waited a day or more to use the link and now my browser says "file
not found"

7. It says "file not found" but I used the link right away.

8. I'm having trouble activating the software.

Go here to learn more about serial numbers and activation for DVFilm Products.

9. I've been through all of this and still cannot make it work!